{
 "name": "ClaimVision claims glossary",
 "description": "Plain-language definitions of US property insurance claims terms, maintained by Decision Agency for ClaimVision.",
 "url": "https://claimvision.ai/resources/glossary",
 "license": "Reuse permitted with attribution to ClaimVision (claimvision.ai)",
 "terms": [
  {
   "term": "Actual cash value (ACV)",
   "slug": "actual-cash-value",
   "question": "What is actual cash value (ACV)?",
   "definition": "The value of damaged property at the time of loss: replacement cost minus depreciation. Many policies settle at ACV first and release the depreciation later, once repairs are complete. Roof surfacing endorsements often convert older roofs from replacement cost to ACV, one of the most commonly missed settlement changes in property claims.",
   "short": "Actual cash value (ACV) is what damaged property was worth at the time of loss, usually calculated as replacement cost minus depreciation. On a property claim it often sets the first payment, so the depreciation figure decides how much a family receives before repairs begin.",
   "example": "Example: A 12-year-old roof costs $20,000 to replace, and the adjuster applies 50% depreciation, or $10,000. The ACV is $20,000 − $10,000 = $10,000. After a $1,000 deductible, the first payment is $10,000 − $1,000 = $9,000.",
   "settlement": "On a replacement cost policy, the carrier typically pays ACV first and holds back the depreciation until repairs are done. If an endorsement settles the roof at ACV only, that depreciation is never owed, so the settlement basis has to be confirmed before the first check.",
   "related": {
    "label": "How ClaimVision follows settlement basis",
    "url": "https://claimvision.ai/platform/coverage"
   },
   "related_terms": [
    "replacement-cost-value",
    "recoverable-depreciation"
   ],
   "product": {
    "label": "Policy coverage checking",
    "url": "https://claimvision.ai/platform/coverage"
   }
  },
  {
   "term": "Replacement cost value (RCV)",
   "slug": "replacement-cost-value",
   "question": "What is replacement cost value (RCV)?",
   "definition": "The cost to repair or replace damaged property with materials of like kind and quality, without deduction for depreciation. RCV is what the estimate totals; what the carrier actually owes depends on the policy's settlement provisions, endorsements, and deductible, which is where reconciliation errors creep in.",
   "short": "Replacement cost value (RCV) is the cost to repair or replace damaged property with materials of like kind and quality, with no deduction for depreciation. It is usually the gross total of the estimate, the starting point from which depreciation, the deductible and any limits are taken.",
   "example": "Example: An estimate for a kitchen water loss totals $30,000 RCV, with $6,000 of depreciation and a $1,000 deductible. The first payment is $30,000 − $6,000 − $1,000 = $23,000. Once repairs are finished, the $6,000 of recoverable depreciation is released, bringing the total paid to $29,000.",
   "settlement": "RCV is the most a replacement cost policy will pay for the damaged items, subject to the coverage limit and the deductible. Most policies pay the full RCV only after the work is completed, so RCV tells you what the claim can reach, not what is paid on day one.",
   "related": {
    "label": "Findings with a number attached",
    "url": "https://claimvision.ai/platform"
   },
   "related_terms": [
    "actual-cash-value",
    "depreciation"
   ],
   "product": {
    "label": "AI property claims review",
    "url": "https://claimvision.ai/platform"
   }
  },
  {
   "term": "First notice of loss (FNOL)",
   "slug": "first-notice-of-loss",
   "question": "What is first notice of loss (FNOL)?",
   "definition": "The initial report that a loss has occurred: the moment a claim is born. Everything the carrier later knows about the claim accumulates from FNOL onward as documents: reports, estimates, photos, correspondence. Cycle time is usually measured from FNOL to payment.",
   "short": "First notice of loss (FNOL) is the first report to the carrier that a loss has happened, usually from the family, their agent or a contractor. It opens the claim file and starts the state timelines for acknowledging and handling the claim.",
   "example": "Example: A family reports hail damage on April 3, and the carrier sets an opening reserve of $12,000 at FNOL. The inspection finds $15,500 of damage, so the reserve rises by $15,500 − $12,000 = $3,500. The claim is paid on May 15, a cycle time of 42 days from FNOL.",
   "settlement": "FNOL does not change the amount owed, but it starts the clocks that govern when it must be paid. Very late notice can also give the carrier a policy defense if the delay hurt its ability to investigate, depending on state law.",
   "related": {
    "label": "Cycle time and disputes",
    "url": "https://claimvision.ai/solutions/cycle-time"
   },
   "related_terms": [
    "cycle-time",
    "prompt-pay-laws"
   ],
   "product": {
    "label": "Reduce claims cycle time",
    "url": "https://claimvision.ai/solutions/cycle-time"
   }
  },
  {
   "term": "Statement of loss",
   "slug": "statement-of-loss",
   "question": "What is a statement of loss?",
   "definition": "The document that itemizes what the carrier proposes to pay: line items, deductions, depreciation, deductible, and net payable. When the statement of loss doesn't reconcile with the estimate and the policy, money leaks. Reconciling it by hand across hundreds of lines is a working session; it is exactly the arithmetic ClaimVision reconciles.",
   "short": "A statement of loss is the document that sets out what the carrier proposes to pay: the gross loss by coverage, depreciation, the deductible, prior payments and the net amount payable. It is where the estimate and the policy meet, so any figure that does not reconcile shows up here as an overpayment or an underpayment.",
   "example": "Example: A statement of loss shows $42,000 RCV, $9,000 of depreciation and a $2,000 deductible, for a net ACV payment of $42,000 − $9,000 − $2,000 = $31,000. A $5,000 advance was already paid, so the check now due is $31,000 − $5,000 = $26,000.",
   "settlement": "The statement of loss is the payment instruction, so its net figure is what actually goes out. A missed prior payment or the wrong deductible changes the check directly.",
   "related": {
    "label": "What we’ve proven",
    "url": "https://claimvision.ai/"
   },
   "related_terms": [
    "deductible",
    "claims-leakage"
   ],
   "product": {
    "label": "Property claim walkthrough",
    "url": "https://claimvision.ai/resources/walkthrough"
   }
  },
  {
   "term": "Proof of loss",
   "slug": "proof-of-loss",
   "question": "What is a proof of loss?",
   "definition": "A sworn statement from the policyholder setting out the amount claimed and the supporting facts. Policies typically set a deadline for it, and disputes over its completeness are a common source of friction and litigation in property claims.",
   "short": "A proof of loss is a signed, sworn statement from the insured setting out the amount claimed and the facts behind it, such as the date, cause and value of the loss. Many policies require it within a set period after the carrier asks for it, and a late or incomplete proof can delay payment or become a point of dispute.",
   "example": "Example: After a kitchen fire, the family submits a proof of loss claiming $48,000: $35,000 for the dwelling and $13,000 for contents. The carrier agrees with the dwelling figure and supports $10,000 for contents, so the undisputed amount is $35,000 + $10,000 = $45,000. The remaining $3,000 is what stays in dispute.",
   "settlement": "The proof of loss fixes the amount the insured is claiming, and in many states its receipt starts the carrier's deadline to accept or deny the claim. Undisputed amounts are commonly paid while the rest is worked out, and some states require it.",
   "related": {
    "label": "Audit trail and defensibility",
    "url": "https://claimvision.ai/platform/audit"
   },
   "related_terms": [
    "statement-of-loss",
    "prompt-pay-laws"
   ],
   "product": {
    "label": "AI claims audit trail",
    "url": "https://claimvision.ai/platform/audit"
   }
  },
  {
   "term": "Endorsement",
   "slug": "endorsement",
   "question": "What is a policy endorsement?",
   "definition": "A document that amends the base insurance policy: adding, removing, or narrowing coverage. Real property policies carry dozens. Because endorsements can override both the base form and each other, coverage cannot be determined from the policy form alone; you must follow the full chain of amendments.",
   "short": "An endorsement is a written change to an insurance policy that adds, removes or narrows coverage, or changes how a loss is settled. On a property claim the endorsements decide what the base form actually promises, so a coverage answer is only right if every attached endorsement has been read.",
   "example": "Example: A family's policy covers the roof at replacement cost, but a roof surfacing endorsement settles the shingles at actual cash value instead. The roof surface costs $18,000 to replace and carries $9,000 of depreciation, so the endorsement lowers the roof payment from $18,000 to $18,000 − $9,000 = $9,000, before the deductible.",
   "settlement": "An endorsement can raise or lower what is owed, change the deductible or change when money is released. Missing one leads to an overpayment or an underpayment, depending on which way it cuts.",
   "related": {
    "label": "Coverage and endorsements",
    "url": "https://claimvision.ai/platform/coverage"
   },
   "related_terms": [
    "endorsement-chain",
    "declarations-page"
   ],
   "product": {
    "label": "Policy coverage checking",
    "url": "https://claimvision.ai/platform/coverage"
   }
  },
  {
   "term": "Endorsement chain",
   "slug": "endorsement-chain",
   "question": "What is an endorsement chain?",
   "definition": "The layered sequence of endorsements as they apply to a specific policy and peril: which amendment overrides which, and what remains of the base promise once all layers apply. Following the chain correctly is the difference between reading the policy and understanding it. ClaimVision resolves the chain and shows the reasoning.",
   "short": "An endorsement chain is the full set of endorsements on a policy, read together, to see which amendment controls a given loss and what is left of the base coverage. Endorsements can modify the base form and each other, so reading any one in isolation can give the wrong coverage answer.",
   "example": "Example: The base form pays the roof at replacement cost, one endorsement settles roof surfacing at actual cash value, and another adds a 2% wind/hail deductible on a $300,000 dwelling limit, or $6,000. Read together, a $16,000 hail roof replacement with $8,000 of depreciation pays $16,000 − $8,000 − $6,000 = $2,000. Reading the base form alone, with a $1,000 flat deductible, would suggest $16,000 − $1,000 = $15,000 in the end.",
   "settlement": "The chain decides the settlement basis, the deductible and any sub-limits, so it sets both the amount and the timing of payment. Read in full, it is often the difference between a correct check and a large error in either direction.",
   "related": {
    "label": "Endorsements as a chain, not a pile",
    "url": "https://claimvision.ai/platform/coverage"
   },
   "related_terms": [
    "endorsement",
    "coverage-determination"
   ],
   "product": {
    "label": "Policy coverage checking",
    "url": "https://claimvision.ai/platform/coverage"
   }
  },
  {
   "term": "Exclusion",
   "slug": "exclusion",
   "question": "What is an exclusion in a property insurance policy?",
   "definition": "Policy language that removes coverage for specified causes, property, or circumstances: wear and tear, neglect, flood, earth movement, and many more. Missed exclusions are a principal source of claims leakage; misapplied exclusions are a principal source of bad-faith exposure. Both failure modes come from reading under time pressure.",
   "short": "An exclusion is policy language that removes coverage for specific causes, property or circumstances, such as flood, earth movement, wear and tear or neglect. On a property claim it can remove all or part of a loss, so it must be applied correctly: missed, it overpays the claim; misapplied, it underpays the family and invites a dispute.",
   "example": "Example: A storm causes $25,000 of damage: $15,000 from wind tearing open the roof and $10,000 from surface water flooding the basement. Under a homeowners policy with a flood exclusion and a $1,000 deductible, the payment is $15,000 − $1,000 = $14,000. The $10,000 of flood damage falls to a separate flood policy, if the family has one.",
   "settlement": "An exclusion takes the excluded part of the loss out of the payable total, and the reason must be explained to the family in writing. Applying one that does not fit the facts can turn a payment question into a bad-faith question.",
   "related": {
    "label": "Claims leakage",
    "url": "https://claimvision.ai/solutions/leakage"
   },
   "related_terms": [
    "peril",
    "ho-3-policy"
   ],
   "product": {
    "label": "Policy coverage checking",
    "url": "https://claimvision.ai/platform/coverage"
   }
  },
  {
   "term": "Declarations page",
   "slug": "declarations-page",
   "question": "What is a declarations page?",
   "definition": "The front page of the policy: named insured, property address, coverage limits, deductibles, policy period, and, critically, the list of endorsements attached. Experienced adjusters read it first, because it announces which promises in the base form have been amended.",
   "short": "The declarations page is the summary page of a policy that lists the named insured, property address, policy period, coverage limits, deductibles and the endorsements attached. It is the first thing to check on a property claim, because it confirms the policy was in force on the date of loss and shows which parts of the base form have been changed.",
   "example": "Example: A declarations page shows a $350,000 dwelling limit, a $1,000 all-perils deductible and a 1% wind/hail deductible. On a $20,000 hail claim, the wind/hail deductible is 1% × $350,000 = $3,500, so the payment before depreciation is $20,000 − $3,500 = $16,500.",
   "settlement": "The limits and deductibles on the declarations page cap and reduce every payment on the claim. Reading the wrong policy period or missing a listed endorsement puts the error into every figure that follows.",
   "related": {
    "label": "Ask your claims data",
    "url": "https://claimvision.ai/platform/ask"
   },
   "related_terms": [
    "endorsement",
    "wind-hail-deductible"
   ],
   "product": {
    "label": "AI property claims review",
    "url": "https://claimvision.ai/platform"
   }
  },
  {
   "term": "HO-3 policy",
   "slug": "ho-3-policy",
   "question": "What is an HO-3 policy?",
   "definition": "The most common US homeowners form: open-perils coverage on the dwelling (everything is covered unless excluded) and named-perils coverage on contents. The 'unless excluded' clause is what makes exclusion analysis decisive on HO-3 claims.",
   "short": "An HO-3 is the most common US homeowners policy form: it covers the dwelling and other structures on an open-perils basis, meaning anything not excluded is covered, and personal property on a named-perils basis. Because the dwelling is covered unless something is excluded, the exclusions and endorsements usually decide an HO-3 dwelling claim.",
   "example": "Example: A tree falls on a house insured under an HO-3 with a $400,000 dwelling limit and a $2,500 deductible. Dwelling repairs are $22,000 and damaged contents are $3,000, both from a covered peril, for a total of $25,000. The payment before depreciation is $25,000 − $2,500 = $22,500.",
   "settlement": "On an HO-3, the dwelling is usually settled at replacement cost and contents at actual cash value unless an endorsement upgrades them, so one claim can carry two settlement bases. That split decides how much is paid up front and how much is held back as depreciation.",
   "related": {
    "label": "What policy forms does ClaimVision support?",
    "url": "https://claimvision.ai/resources/faq"
   },
   "related_terms": [
    "dp-3-policy",
    "exclusion"
   ],
   "product": {
    "label": "Policy coverage checking",
    "url": "https://claimvision.ai/platform/coverage"
   }
  },
  {
   "term": "DP-3 policy",
   "slug": "dp-3-policy",
   "question": "What is a DP-3 policy?",
   "definition": "A dwelling fire form commonly used for rental and non-owner-occupied properties. Structurally similar to an HO-3 for the dwelling, but with narrower contents and liability provisions, and its own endorsement patterns.",
   "short": "A DP-3 is a dwelling fire policy form commonly used for rental and other non-owner-occupied homes, covering the dwelling on an open-perils basis. Personal property is covered only if purchased and on a named-perils basis, and liability is not included unless added, so the answer on a DP-3 claim depends on what was bought.",
   "example": "Example: A fire damages a rental house insured under a DP-3 with a $250,000 dwelling limit and a $1,000 deductible. The dwelling repairs are $40,000 and the tenant's furniture losses are $8,000. The DP-3 pays $40,000 − $1,000 = $39,000 for the dwelling; the tenant's $8,000 falls to the tenant's own renters policy, if they have one.",
   "settlement": "A DP-3 usually settles the dwelling at replacement cost only when the home is insured to a required share of its value, and at a lower amount otherwise. For a rented home it pays lost rent rather than the owner's own living expenses.",
   "related": {
    "label": "What policy forms does ClaimVision support?",
    "url": "https://claimvision.ai/resources/faq"
   },
   "related_terms": [
    "ho-3-policy",
    "declarations-page"
   ],
   "product": {
    "label": "Policy coverage checking",
    "url": "https://claimvision.ai/platform/coverage"
   }
  },
  {
   "term": "Claims leakage",
   "slug": "claims-leakage",
   "question": "What is claims leakage?",
   "definition": "The gap between what a carrier should have paid under the policy and what it actually paid, through missed exclusions, unapplied limits, arithmetic that doesn't reconcile, and coverage granted by default under time pressure. Leakage is rarely one large error; it is thousands of small ones that were never visible.",
   "short": "Claims leakage is the difference between what a carrier should have paid under the policy and what it actually paid, through overpayments, missed recoveries and avoidable expense. It is rarely one large error; it builds up from small misses across many claims, which is why it is hard to see from inside a single file.",
   "example": "Example: A $30,000 wind claim applies a flat $1,000 deductible when the policy carries a 2% wind/hail deductible on a $300,000 dwelling limit, or $6,000. The claim is overpaid by $6,000 − $1,000 = $5,000. Repeated on 200 similar claims, that one miss comes to $5,000 × 200 = $1,000,000.",
   "settlement": "Leakage is found after payment, so on any single claim it shows up as a check that was too large, a recovery never pursued or an expense that did not need to happen. Catching it before the check goes out is far easier than recovering it afterwards.",
   "related": {
    "label": "Claims leakage and missed coverage",
    "url": "https://claimvision.ai/solutions/leakage"
   },
   "related_terms": [
    "subrogation",
    "supplement",
    "wind-hail-deductible"
   ],
   "product": {
    "label": "Where claims leakage comes from, and how to reduce it",
    "url": "https://claimvision.ai/solutions/leakage"
   }
  },
  {
   "term": "Subrogation",
   "slug": "subrogation",
   "question": "What is subrogation in property insurance?",
   "definition": "The carrier's right to recover what it paid on a claim from a third party who caused the loss: a negligent contractor, a product manufacturer, another insurer. Missed subrogation opportunities are a quieter form of leakage: money that was recoverable and never pursued.",
   "short": "Subrogation is the carrier's right, after paying a claim, to recover that payment from the third party who caused the loss, such as a negligent contractor or the maker of a faulty product. It matters on a property claim because the evidence has to be preserved early, and a successful recovery can also return the family's deductible.",
   "example": "Example: A water heater fails and causes $40,000 of damage. The carrier pays $40,000 − $1,000 = $39,000 after the family's $1,000 deductible, then recovers the full $40,000 from the manufacturer. The carrier keeps $39,000 and reimburses the family's $1,000 deductible.",
   "settlement": "Subrogation does not reduce what the family is paid; the carrier pays the claim first and recovers later. Missing it leaves recoverable money on the table, and failing to keep the failed part or other evidence can lose the recovery altogether.",
   "related": {
    "label": "Claims leakage",
    "url": "https://claimvision.ai/solutions/leakage"
   },
   "related_terms": [
    "claims-leakage",
    "salvage"
   ],
   "product": {
    "label": "Claims leakage",
    "url": "https://claimvision.ai/solutions/leakage"
   }
  },
  {
   "term": "Deductible",
   "slug": "deductible",
   "question": "What is a deductible on a property claim?",
   "definition": "The amount the policyholder bears before coverage responds. Property policies increasingly carry separate, percentage-based deductibles for wind/hail or hurricane (calculated on the dwelling limit, not the loss), which is a frequent source of settlement arithmetic errors.",
   "short": "A deductible is the part of a covered loss the insured bears before the policy pays, set either as a flat dollar amount or as a percentage of the dwelling limit. It is subtracted on every claim, so applying the wrong one changes the check directly.",
   "example": "Example: A family has a $1,500 all-perils deductible and a $14,000 covered water loss. The payment before depreciation is $14,000 − $1,500 = $12,500. Had the loss been $1,200, it would fall under the deductible and nothing would be paid.",
   "settlement": "The deductible is usually taken once per occurrence, and many policies apply a separate one to wind, hail or hurricane losses. Using the wrong deductible, or taking it twice, leads to an overpayment or an underpayment.",
   "related": {
    "label": "Findings with a number attached",
    "url": "https://claimvision.ai/platform"
   },
   "related_terms": [
    "wind-hail-deductible",
    "statement-of-loss"
   ],
   "product": {
    "label": "AI property claims review",
    "url": "https://claimvision.ai/platform"
   }
  },
  {
   "term": "Ordinance & law coverage",
   "slug": "ordinance-and-law-coverage",
   "question": "What is ordinance and law coverage?",
   "definition": "Coverage for the extra cost of rebuilding to current building codes rather than to the property's original construction. Many homeowners forms include a limited amount, often a percentage of the dwelling limit, and an endorsement can raise it; either way it carries its own sub-limit. Frequently missed in both directions: not applied when owed, or paid beyond what the policy grants.",
   "short": "Ordinance or law coverage pays the extra cost of repairing or rebuilding to meet current building codes, which the base dwelling coverage otherwise limits or excludes. It matters because code upgrades can add a lot to a repair, and the coverage has its own limit, often a percentage of the dwelling limit.",
   "example": "Example: Wind damages a roof, and the like-for-like repair costs $20,000. Local code now requires new decking and underlayment that add $6,000. With ordinance or law coverage of 10% of a $300,000 dwelling limit, up to $30,000 is available, so the full $6,000 is covered and the total is $20,000 + $6,000 = $26,000 before the deductible.",
   "settlement": "Ordinance or law costs are paid from their own limit, separate from the cost to repair what was there, and many policies pay them only once the work is actually done. Missing the coverage underpays the family; paying code upgrades beyond the limit overpays the claim.",
   "related": {
    "label": "Coverage and endorsements",
    "url": "https://claimvision.ai/platform/coverage"
   },
   "related_terms": [
    "endorsement",
    "replacement-cost-value"
   ],
   "product": {
    "label": "Policy coverage checking",
    "url": "https://claimvision.ai/platform/coverage"
   }
  },
  {
   "term": "CAT event",
   "slug": "cat-event",
   "question": "What is a CAT event in insurance?",
   "definition": "A catastrophe (hurricane, hailstorm, wildfire) that produces a surge of claims in a short window. CAT volume is the stress test of a claims operation: the same coverage rigor is owed on a multiple of the usual files, with the same headcount and regulatory clock.",
   "short": "A CAT event is a catastrophe, such as a hurricane, hailstorm or wildfire, that produces a surge of claims across a region in a short window. It matters because every one of those claims is owed the same careful coverage review and the same state timelines, usually with far more files per adjuster.",
   "example": "Example: A team that normally handles 400 claims a month receives 3,000 in the two weeks after a hailstorm. At an average of $15,000 per claim, that is $15,000 × 3,000 = $45,000,000 in expected payments. An average overpayment of just $500 per claim would add $500 × 3,000 = $1,500,000.",
   "settlement": "A CAT event often brings special deductibles into play, such as hurricane or wind/hail percentage deductibles, and sometimes state emergency orders that change deadlines. The surge itself is when payment delays and inconsistent decisions are most likely.",
   "related": {
    "label": "CAT surge without surge headcount",
    "url": "https://claimvision.ai/solutions/cat"
   },
   "related_terms": [
    "independent-adjuster",
    "wind-hail-deductible"
   ],
   "product": {
    "label": "Catastrophe claims surge",
    "url": "https://claimvision.ai/solutions/cat"
   }
  },
  {
   "term": "Coverage determination",
   "slug": "coverage-determination",
   "question": "What is a coverage determination?",
   "definition": "The structured judgment of whether, and to what extent, a policy responds to a loss: verifying the loss event, the policy in force, the property and peril, exclusions, conditions, limits, and the resulting settlement basis. Done well it is sequential and consistent; done under pressure it becomes intuition: usually right, expensively wrong.",
   "short": "A coverage determination is the decision on whether, and to what extent, a policy responds to a loss, based on the policy wording and the facts of the loss. Every payment rests on it, so it needs to be consistent from claim to claim and documented well enough to explain to the family and to a regulator.",
   "example": "Example: A $28,000 claim includes $20,000 of covered wind damage, $5,000 of excluded wear and tear on old flashing, and $3,000 of mold that falls within a $5,000 mold sub-limit. The coverage determination allows $20,000 + $3,000 = $23,000. With a $1,000 deductible, the payment before depreciation is $23,000 − $1,000 = $22,000.",
   "settlement": "The coverage determination decides which part of the loss is payable at all, before any depreciation or deductible is applied. A determination that changes later, after new facts or a second reading of the policy, changes the payment and usually the cycle time with it.",
   "related": {
    "label": "How ClaimVision checks coverage",
    "url": "https://claimvision.ai/platform/coverage"
   },
   "related_terms": [
    "exclusion",
    "endorsement-chain"
   ],
   "product": {
    "label": "Policy coverage checking",
    "url": "https://claimvision.ai/platform/coverage"
   }
  },
  {
   "term": "Depreciation",
   "slug": "depreciation",
   "question": "What is depreciation on a property claim?",
   "definition": "The reduction in property value from age, wear, and condition. In claims it is the bridge between RCV and ACV, and it must be applied line by line: a roof depreciates differently from a water heater. Whether depreciation is recoverable after repairs is governed by the policy and, in some states, by statute.",
   "short": "Depreciation is the reduction in an item's value from age, wear and condition, applied line by line to turn replacement cost into actual cash value. It decides how much of a claim is paid up front, and whether it can be recovered later depends on the policy and, in some states, on statute or regulation.",
   "example": "Example: A 10-year-old water heater with a 20-year life costs $1,600 to replace, so 50% depreciation is $800. A 2-year-old floor with a 20-year life costs $6,000 to replace, so 10% depreciation is $600. Depreciation on the two lines totals $800 + $600 = $1,400.",
   "settlement": "Depreciation is subtracted from replacement cost to set the first payment. On a replacement cost policy it is usually paid later, once repairs are complete; on an actual cash value policy it is not paid at all.",
   "related": {
    "label": "What we’ve proven",
    "url": "https://claimvision.ai/"
   },
   "related_terms": [
    "actual-cash-value",
    "recoverable-depreciation"
   ],
   "product": {
    "label": "Property claim walkthrough",
    "url": "https://claimvision.ai/resources/walkthrough"
   }
  },
  {
   "term": "Recoverable depreciation",
   "slug": "recoverable-depreciation",
   "question": "What is recoverable depreciation?",
   "definition": "Depreciation withheld from the initial ACV payment that the policyholder can claim back after completing repairs within the policy's (or state's) deadline. Whether it was flagged in the decision letter often determines whether the policyholder ever recovers it.",
   "short": "Recoverable depreciation is the depreciation held back from the first actual cash value payment that the insured can collect once repairs or replacement are completed, within the time the policy or state law allows. It matters because it can be a large share of the claim, and families who are not told it is available may never claim it.",
   "example": "Example: A roof claim totals $24,000 RCV, with $8,000 of depreciation and a $2,000 deductible. The first payment is $24,000 − $8,000 − $2,000 = $14,000. When the family sends the roofer's final invoice for $24,000, the carrier releases the $8,000, bringing the total paid to $22,000.",
   "settlement": "Recoverable depreciation changes when money is paid, not whether it is owed: it is released after the work is done and documented, generally up to what the repair actually cost. If an endorsement makes the item actual cash value only, the depreciation is not recoverable.",
   "related": {
    "label": "Ask your claims data",
    "url": "https://claimvision.ai/platform/ask"
   },
   "related_terms": [
    "depreciation",
    "actual-cash-value"
   ],
   "product": {
    "label": "Property claim walkthrough",
    "url": "https://claimvision.ai/resources/walkthrough"
   }
  },
  {
   "term": "Scope of loss",
   "slug": "scope-of-loss",
   "question": "What is a scope of loss?",
   "definition": "The itemized account of what was damaged and what work is required: the factual foundation under the estimate. Disputes about scope (what's damaged) are distinct from disputes about price (what it costs), and conflating them prolongs claims.",
   "short": "The scope of loss is the itemized description of what was damaged and what work is needed to repair it, the factual base under the estimate. It matters because a disagreement about scope (what is damaged) is different from a disagreement about price (what it costs), and treating them as one prolongs the claim.",
   "example": "Example: The carrier's estimate scopes one slope of a roof at $7,000, while the contractor's scope covers all four slopes at $26,000. Both use similar unit prices, so the $26,000 − $7,000 = $19,000 gap is a scope question, settled by reinspecting the other three slopes rather than by negotiating price.",
   "settlement": "The agreed scope decides which lines go into the estimate, so it sets the size of the payment before any pricing debate starts. Scope disputes settled early shorten cycle time; unsettled ones tend to come back as supplements, appraisal demands or a public adjuster.",
   "related": {
    "label": "Cycle time and disputes",
    "url": "https://claimvision.ai/solutions/cycle-time"
   },
   "related_terms": [
    "supplement",
    "public-adjuster"
   ],
   "product": {
    "label": "Reduce claims cycle time",
    "url": "https://claimvision.ai/solutions/cycle-time"
   }
  },
  {
   "term": "Bad faith",
   "slug": "bad-faith",
   "question": "What is insurance bad faith?",
   "definition": "The legal exposure a carrier faces for handling a claim unfairly: unreasonable delay, inadequate investigation, or denial without proper basis. The strongest protection is a consistent, documented, evidence-backed process: the same careful check applied to every claim, with the reasoning preserved.",
   "short": "Bad faith is the legal exposure a carrier faces when it handles a claim unreasonably, for example through unreasonable delay, an inadequate investigation or a denial without a proper basis. It matters because damages can exceed the policy limits, and the best protection is a consistent, documented decision on every claim.",
   "example": "Example: A carrier denies a $60,000 water claim citing an exclusion that does not fit the facts, and the family sues. Suppose a court finds the denial unreasonable and awards the $60,000 claim, $9,000 of interest and $45,000 of the family's attorney fees. The carrier owes $60,000 + $9,000 + $45,000 = $114,000, nearly twice the original claim, before any further damages.",
   "settlement": "Bad faith does not change what the policy owes, but it adds costs on top when the handling is unreasonable. Paying undisputed amounts on time and explaining any denial clearly in writing are the plainest protections.",
   "related": {
    "label": "Audit trail and defensibility",
    "url": "https://claimvision.ai/platform/audit"
   },
   "related_terms": [
    "prompt-pay-laws",
    "claim-file"
   ],
   "product": {
    "label": "AI claims audit trail",
    "url": "https://claimvision.ai/platform/audit"
   }
  },
  {
   "term": "Loss run",
   "slug": "loss-run",
   "question": "What is a loss run?",
   "definition": "A report of a policyholder's claims history: dates, causes, amounts paid, and status. Underwriters use loss runs to price risk; claims teams use them to spot patterns. A third claim on the same street in three years is information.",
   "short": "A loss run is a report of an insured's or a property's claims history, showing dates, causes of loss, amounts paid, reserves and status. Underwriters use it to price risk, and on a property claim it can show earlier damage that was paid but never repaired.",
   "example": "Example: A loss run shows a $9,000 hail payment on the same roof two years ago, and there is no record the roof was repaired. On a new $21,000 hail claim, the adjuster checks whether the earlier damage overlaps the new scope. If all of it does, the new damage to consider is $21,000 − $9,000 = $12,000.",
   "settlement": "A loss run does not change coverage, but it can change what is owed when it shows prior damage that was already paid. A repeat loss is not proof of anything; it is a reason to check the file closely.",
   "related": {
    "label": "How it works",
    "url": "https://claimvision.ai/platform"
   },
   "related_terms": [
    "fraud-signal",
    "claim-file"
   ],
   "product": {
    "label": "AI property claims review",
    "url": "https://claimvision.ai/platform"
   }
  },
  {
   "term": "Adjuster",
   "slug": "adjuster",
   "question": "What does a claims adjuster do?",
   "definition": "The professional who investigates a claim, establishes the facts, applies the policy, and recommends or makes the payment decision. Staff adjusters are employed by the carrier; the role carries both the technical work of coverage and the human work of guiding a policyholder through the worst week of their year.",
   "short": "An adjuster is the professional who investigates a claim, establishes the facts, applies the policy and recommends or makes the payment decision. On a property claim the adjuster carries both the technical work of coverage and the human work of guiding a family through one of the hardest weeks of their year.",
   "example": "Example: An adjuster inspects a $32,000 kitchen fire loss, confirms a covered peril and a $1,000 deductible, and applies $5,000 of depreciation. The first payment is $32,000 − $5,000 − $1,000 = $26,000. The adjuster explains in writing that the $5,000 can be recovered once repairs are complete.",
   "settlement": "The adjuster's findings and decision set both the amount and the timing of payment. A clear, well-documented decision shortens cycle time and lowers the chance of a dispute.",
   "related": {
    "label": "For claims managers",
    "url": "https://claimvision.ai/for/claims-managers"
   },
   "related_terms": [
    "independent-adjuster",
    "public-adjuster"
   ],
   "product": {
    "label": "AI property claims review",
    "url": "https://claimvision.ai/platform"
   }
  },
  {
   "term": "Independent adjuster (IA)",
   "slug": "independent-adjuster",
   "question": "What is an independent adjuster (IA)?",
   "definition": "A contract adjuster engaged by carriers, most heavily during CAT surges. Surge volume brings many adjusters onto one book at once, which is precisely when a consistent coverage check earns its keep: every IA file gets the same careful review.",
   "short": "An independent adjuster (IA) is a licensed adjuster who works for an independent adjusting firm or on contract, handling claims on a carrier's behalf, most heavily during CAT surges. IAs let a carrier add field capacity quickly, so the carrier's guidelines and coverage standards have to travel with every file they handle.",
   "example": "Example: After a hailstorm, a carrier assigns 1,000 claims to an IA firm at an average fee of $600 per claim. The fee bill is $600 × 1,000 = $600,000, an expense on top of the claims paid. Every file that needs reinspection adds to that figure.",
   "settlement": "The IA usually recommends a payment that the carrier's staff reviews and approves, so the carrier keeps authority over what is paid. IA fees are an expense of the claim, and files that must be reworked add both cost and time.",
   "related": {
    "label": "CAT surge",
    "url": "https://claimvision.ai/solutions/cat"
   },
   "related_terms": [
    "adjuster",
    "cat-event"
   ],
   "product": {
    "label": "Catastrophe claims surge",
    "url": "https://claimvision.ai/solutions/cat"
   }
  },
  {
   "term": "Peril",
   "slug": "peril",
   "question": "What is a peril in insurance?",
   "definition": "The cause of loss: wind, hail, fire, water, theft. Coverage often turns on the peril's precise identity: wind-driven rain and rising water can produce identical living-room damage with opposite coverage outcomes.",
   "short": "A peril is a cause of loss, such as wind, hail, fire, lightning, water or theft. Coverage often turns on exactly which peril caused the damage, because the same damage can be covered under one peril and excluded under another.",
   "example": "Example: Two houses on one street each have $18,000 of water damage in the living room. In the first, wind tore off shingles and rain came through the opening, a covered peril, so with a $1,000 deductible the policy pays $18,000 − $1,000 = $17,000. In the second, rising surface water came in under the door, which a homeowners policy excludes as flood, so it pays $0.",
   "settlement": "The peril decides which coverage, exclusion and deductible apply, so it has to be identified before any figure is calculated. When more than one peril contributes, the policy wording and state law decide how the loss is treated.",
   "related": {
    "label": "Coverage determination",
    "url": "https://claimvision.ai/platform/coverage"
   },
   "related_terms": [
    "exclusion",
    "ho-3-policy"
   ],
   "product": {
    "label": "Policy coverage checking",
    "url": "https://claimvision.ai/platform/coverage"
   }
  },
  {
   "term": "Reserve",
   "slug": "reserve",
   "question": "What is a claim reserve?",
   "definition": "The carrier's running estimate of what a claim will ultimately cost, set early and adjusted as facts develop. Inaccurate reserves distort everything downstream (reinsurance, pricing, and financial reporting), and reserves set on unread files are guesses.",
   "short": "A reserve is the carrier's running estimate of what a claim will ultimately cost, set early and adjusted as the facts develop. Reserves are not payments, but they feed financial reporting, reinsurance and pricing, so they need to move as soon as the file shows the claim is larger or smaller.",
   "example": "Example: A carrier sets a $10,000 opening reserve on a roof claim at FNOL. The inspection finds $14,000 of covered damage and a $1,000 deductible, so the reserve rises to $14,000 − $1,000 = $13,000. After a first payment of $10,000, holding back $3,000 of depreciation, the open reserve is $13,000 − $10,000 = $3,000.",
   "settlement": "A reserve does not decide what is paid, but it should track what is expected to be paid. A large late change usually means something in the file came to light late.",
   "related": {
    "label": "For executives",
    "url": "https://claimvision.ai/for/executives"
   },
   "related_terms": [
    "large-loss",
    "first-notice-of-loss"
   ],
   "product": {
    "label": "AI layer on a core claims system",
    "url": "https://claimvision.ai/integrations"
   }
  },
  {
   "term": "Supplement",
   "slug": "supplement",
   "question": "What is a supplement on a property claim?",
   "definition": "An addition to the original estimate for damage or costs discovered after initial approval. They are common, legitimate, and a known leakage channel when supplements aren't re-checked against the policy with the same rigor as the original estimate.",
   "short": "A supplement is an addition to an approved estimate for damage or costs found after the first inspection, such as rotted decking discovered when a roof is torn off. Supplements are common and usually legitimate, and each one needs the same coverage and pricing check as the original estimate.",
   "example": "Example: A roof estimate is approved at $15,000. During tear-off the contractor finds damaged decking and submits a $2,400 supplement, of which $1,800 is supported by photos and the policy. The revised estimate is $15,000 + $1,800 = $16,800.",
   "settlement": "An approved supplement increases the payable amount and is usually paid as an additional check. Each supplement also reopens the file, so reviewing it quickly keeps cycle time down.",
   "related": {
    "label": "Claims leakage",
    "url": "https://claimvision.ai/solutions/leakage"
   },
   "related_terms": [
    "scope-of-loss",
    "claims-leakage"
   ],
   "product": {
    "label": "Claims leakage",
    "url": "https://claimvision.ai/solutions/leakage"
   }
  },
  {
   "term": "Prompt-pay laws",
   "slug": "prompt-pay-laws",
   "question": "What are prompt-pay laws?",
   "definition": "State statutes setting deadlines for acknowledging, deciding, and paying claims, with penalties and interest for missing them. They convert cycle time from a service metric into a compliance obligation with a clock attached.",
   "short": "Prompt-pay laws are state statutes and regulations that set deadlines for acknowledging, investigating, deciding and paying claims, with interest or penalties when the deadlines are missed. They vary by state, and they turn cycle time from a service measure into a compliance obligation.",
   "example": "Example: A family's $20,000 claim is paid one month after the deadline in a hypothetical state that charges 12% a year, or 1% a month, on late claim payments. The interest owed is $20,000 × 1% = $200, so the carrier pays $20,000 + $200 = $20,200.",
   "settlement": "Prompt-pay laws do not change the amount owed under the policy; they change when it must be paid and add interest or penalties when it is late. Because the clock often runs from the notice of claim or the proof of loss, depending on the state, delays early in the file count against the carrier.",
   "related": {
    "label": "Cycle time and disputes",
    "url": "https://claimvision.ai/solutions/cycle-time"
   },
   "related_terms": [
    "cycle-time",
    "bad-faith"
   ],
   "product": {
    "label": "Reduce claims cycle time",
    "url": "https://claimvision.ai/solutions/cycle-time"
   }
  },
  {
   "term": "Salvage",
   "slug": "salvage",
   "question": "What is salvage in property insurance?",
   "definition": "The carrier's right to take ownership of damaged property it has paid for (a totaled roof's materials, damaged contents) and recover residual value. Small per claim, meaningful at portfolio scale, routinely forgotten.",
   "short": "Salvage is the carrier's right to take damaged property it has paid for in full and recover its remaining value, usually by selling it. The amounts are small on most homeowners claims, but they add up across a book and are easy to overlook.",
   "example": "Example: A carrier pays $12,000 to replace water-damaged appliances and furniture. A salvage buyer pays $1,500 for the damaged items, less $300 in handling costs, for a net recovery of $1,500 − $300 = $1,200. The claim's net cost falls to $12,000 − $1,200 = $10,800.",
   "settlement": "Salvage does not reduce what the family is paid; it reduces the carrier's net cost after payment. Sometimes the family keeps a damaged item instead, and the payment is reduced by its salvage value.",
   "related": {
    "label": "Claims leakage",
    "url": "https://claimvision.ai/solutions/leakage"
   },
   "related_terms": [
    "subrogation",
    "claims-leakage"
   ],
   "product": {
    "label": "Claims leakage",
    "url": "https://claimvision.ai/solutions/leakage"
   }
  },
  {
   "term": "Straight-through processing",
   "slug": "straight-through-processing",
   "question": "What is straight-through processing in claims?",
   "definition": "Claims that complete without human touch because every check has passed: coverage clear, figures reconciled, no fraud signals, documentation complete. In property claims it is earned, not declared: ClaimVision proposes, people decide, and the routine tier widens as trust accumulates.",
   "short": "Straight-through processing (STP) is when a claim moves from report to payment without manual handling because every check has passed: coverage is clear, the figures reconcile and the documentation is complete. In property claims it suits simple, low-value files, and it has to be earned through consistent checks and people reviewing the results.",
   "example": "Example: A carrier routes small water and window claims under $5,000 with clear coverage to straight-through processing. A $2,800 claim with a $1,000 deductible pays $2,800 − $1,000 = $1,800 the same day. A $4,500 claim with an unclear cause of loss goes to an adjuster instead.",
   "settlement": "Straight-through processing changes when a claim is paid, not how much is owed. The carrier's rules decide which claims qualify, and every claim outside them goes to a person.",
   "related": {
    "label": "Routine claims, straight through",
    "url": "https://claimvision.ai/platform"
   },
   "related_terms": [
    "cycle-time",
    "fraud-signal"
   ],
   "product": {
    "label": "AI property claims review",
    "url": "https://claimvision.ai/platform"
   }
  },
  {
   "term": "Claim file",
   "slug": "claim-file",
   "question": "What is a claim file?",
   "definition": "Everything the carrier holds on a claim: FNOL, reports, estimates, photos, policy and endorsements, correspondence, internal notes, and decisions. The file is the institution's memory of the claim. In a dispute, the file is the evidence.",
   "short": "The claim file is everything the carrier holds on a claim: the first notice, the policy and endorsements, reports, estimates, photos, correspondence, notes and decisions. It is the record of why the claim was paid or denied, and in a complaint, a regulatory exam or a lawsuit, the file is the evidence.",
   "example": "Example: A claim file holds the policy, an inspection report, a $35,000 estimate, 120 photos and the decision letter. Two years later a regulator asks why $4,000 of interior damage was denied, and the file shows the exclusion applied, the photos relied on and the letter sent. The $35,000 − $4,000 = $31,000 paid can be explained line by line.",
   "settlement": "The file does not change what is owed, but every payment has to be supported by it. Missing documents delay payment, and a decision the file cannot explain is hard to defend.",
   "related": {
    "label": "Audit trail",
    "url": "https://claimvision.ai/platform/audit"
   },
   "related_terms": [
    "bad-faith",
    "first-notice-of-loss"
   ],
   "product": {
    "label": "AI claims audit trail",
    "url": "https://claimvision.ai/platform/audit"
   }
  },
  {
   "term": "Large loss",
   "slug": "large-loss",
   "question": "What is a large loss claim?",
   "definition": "A claim large enough to warrant senior review, often six figures and up, with hundreds of estimate line items and complex coverage. Large losses concentrate leakage risk: more lines, more endorsements, more places for the arithmetic to drift.",
   "short": "A large loss is a claim big enough to need senior review or specialist handling, often six figures or more, with hundreds of estimate lines, several coverages and complex endorsements. It matters because large losses concentrate payment risk and time: more lines, more documents and more places for the figures to drift.",
   "example": "Example: A house fire produces a $240,000 dwelling estimate, $60,000 of contents and $18,000 of additional living expense, a total of $240,000 + $60,000 + $18,000 = $318,000. A 1% pricing error across those lines would be $3,180.",
   "settlement": "Large losses are usually paid in stages, with advances, ACV payments and later releases of depreciation, so the statement of loss must account for every prior payment. Each stage is another chance for the running total to drift.",
   "related": {
    "label": "What we’ve proven",
    "url": "https://claimvision.ai/"
   },
   "related_terms": [
    "statement-of-loss",
    "reserve"
   ],
   "product": {
    "label": "AI property claims review",
    "url": "https://claimvision.ai/platform"
   }
  },
  {
   "term": "Cycle time",
   "slug": "cycle-time",
   "question": "What is claims cycle time?",
   "definition": "The elapsed time from FNOL to resolution. Long cycle times are a common source of complaints, and complaints escalate: to regulators, to public adjusters, to counsel. Time spent locating information inside documents is the most compressible part of cycle time.",
   "short": "Cycle time is the elapsed time from first notice of loss to resolution, usually measured to first payment or to closing. It is the measure families feel most directly, and long cycle times bring complaints, public adjusters and regulatory attention.",
   "example": "Example: A claim is reported on June 2 and paid on July 2, a cycle time of 30 days. If a carrier closing 1,000 claims a quarter cuts average cycle time from 30 days to 20, each family is paid 10 days sooner. At an average of $15,000 per claim, that is $15,000 × 1,000 = $15,000,000 reaching families 10 days earlier each quarter.",
   "settlement": "Cycle time does not change what the policy owes, but it decides when families are paid and whether state deadlines are met. Much of a long cycle time is waiting: for documents, for a reinspection, for someone to find the answer in the file.",
   "related": {
    "label": "Cycle time and disputes",
    "url": "https://claimvision.ai/solutions/cycle-time"
   },
   "related_terms": [
    "first-notice-of-loss",
    "prompt-pay-laws"
   ],
   "product": {
    "label": "Reduce claims cycle time",
    "url": "https://claimvision.ai/solutions/cycle-time"
   }
  },
  {
   "term": "Wind/hail deductible",
   "slug": "wind-hail-deductible",
   "question": "What is a wind/hail deductible?",
   "definition": "A separate deductible for wind and hail losses, typically a percentage of the dwelling limit rather than a flat dollar amount. A 2% deductible on a $500,000 dwelling is $10,000. Applying the standard deductible instead is a four-figure error, per claim.",
   "short": "A wind/hail deductible is a separate deductible for wind and hail losses, usually set as a percentage of the dwelling limit rather than a flat dollar amount. It matters because the percentage is taken of the dwelling limit, not the size of the loss, so it is often far larger than the all-perils deductible.",
   "example": "Example: A home has a $400,000 dwelling limit, a $1,000 all-perils deductible and a 2% wind/hail deductible. On a $25,000 hail claim, the wind/hail deductible is 2% × $400,000 = $8,000, so the payment before depreciation is $25,000 − $8,000 = $17,000. Applying the $1,000 deductible by mistake would overpay by $8,000 − $1,000 = $7,000.",
   "settlement": "On wind and hail losses the percentage deductible applies in place of the all-perils deductible, and it reduces the check directly. Applying the wrong one, or calculating it on the loss instead of the dwelling limit, is a common settlement error.",
   "related": {
    "label": "Findings with a number attached",
    "url": "https://claimvision.ai/platform"
   },
   "related_terms": [
    "deductible",
    "cat-event"
   ],
   "product": {
    "label": "AI property claims review",
    "url": "https://claimvision.ai/platform"
   }
  },
  {
   "term": "Public adjuster",
   "slug": "public-adjuster",
   "question": "What is a public adjuster?",
   "definition": "An adjuster engaged by the policyholder to negotiate their claim. Rising public-adjuster involvement on a carrier's book usually signals that policyholders don't trust the first answer. It's a lagging indicator of cycle time and communication quality.",
   "short": "A public adjuster is a licensed adjuster hired by the insured, not the carrier, to prepare and negotiate their claim, usually for a percentage of the settlement. Public adjuster involvement often signals that the family did not understand or did not trust the first answer, and it changes who the carrier works with on the claim.",
   "example": "Example: A family hires a public adjuster at a 10% fee on a claim the carrier first valued at $40,000. The claim settles at $55,000, so the fee is 10% × $55,000 = $5,500 and the family nets $55,000 − $5,500 = $49,500.",
   "settlement": "Once a public adjuster is involved, the carrier generally works through them, and payments are often issued with the public adjuster as a co-payee. The fee comes out of the family's settlement, not on top of what the carrier owes.",
   "related": {
    "label": "Customer experience",
    "url": "https://claimvision.ai/solutions/cycle-time"
   },
   "related_terms": [
    "adjuster",
    "cycle-time"
   ],
   "product": {
    "label": "Reduce claims cycle time",
    "url": "https://claimvision.ai/solutions/cycle-time"
   }
  },
  {
   "term": "Fraud signal",
   "slug": "fraud-signal",
   "question": "What is a fraud signal in insurance claims?",
   "definition": "A pattern that warrants investigation before payment: losses inconsistent with the reported peril, no corroborating storm activity at the location, patterns across claims. A signal is not an accusation. It is a reason for a human to look closer.",
   "short": "A fraud signal is a pattern in a claim that warrants a closer look before payment, such as damage that does not match the reported cause, no recorded storm at the location on the date of loss, or invoices that do not line up. A signal is not an accusation; it is a reason for a person to review the file, sometimes with the carrier's special investigations unit (SIU).",
   "example": "Example: A $22,000 hail claim gives a date of loss when no hail was reported near the home, and the roof photos show wear consistent with age. The file is referred for review before payment. If review confirms $4,000 of genuine wind damage and nothing else, the claim pays $4,000 − $1,000 = $3,000 after a $1,000 deductible.",
   "settlement": "A fraud signal can pause payment while the facts are checked, but state claim-handling deadlines generally still apply and any denial must be explained. Many signals clear on review, and those claims are paid in the normal way.",
   "related": {
    "label": "How it works",
    "url": "https://claimvision.ai/platform"
   },
   "related_terms": [
    "loss-run",
    "peril"
   ],
   "product": {
    "label": "AI claims audit trail",
    "url": "https://claimvision.ai/platform/audit"
   }
  }
 ]
}