Property claims glossary
What is straight-through processing in claims?
Straight-through processing (STP) is when a claim moves from report to payment without manual handling because every check has passed: coverage is clear, the figures reconcile and the documentation is complete. In property claims it suits simple, low-value files, and it has to be earned through consistent checks and people reviewing the results.
Worked example · fictitious claim
A carrier routes small water and window claims under $5,000 with clear coverage to straight-through processing. A $2,800 claim with a $1,000 deductible pays $2,800 − $1,000 = $1,800 the same day. A $4,500 claim with an unclear cause of loss goes to an adjuster instead.
How it affects a settlement
Straight-through processing changes when a claim is paid, not how much is owed. The carrier's rules decide which claims qualify, and every claim outside them goes to a person.
In practice
Claims that complete without human touch because every check has passed: coverage clear, figures reconciled, no fraud signals, documentation complete. In property claims it is earned, not declared: ClaimVision proposes, people decide, and the routine tier widens as trust accumulates.
Related
Cycle time · Fraud signal · AI property claims review · property claims glossary